Aftersales and support

Finch Watches supports every watch we sell before, during and after the warranty period. If something is not right, contact us first and we will explain the safest next step.

Start a support request

24-month watch warranty

• Every watch purchased from Finch Watches is covered against manufacturing defects for 24 months from the purchase date.
• Accessories are covered against manufacturing defects when we are notified within 30 days of receipt.
• Each claim is assessed individually. For a valid claim, the item may be repaired or replaced. If neither solution is possible, a refund may be offered.

Shipping costs for valid warranty claims

• Within 30 days of receipt: Finch Watches covers the shipping costs for a valid claim.
• After 30 days: the customer is responsible for sending the item to our service centre. We will provide instructions before anything is shipped.

Please do not send a watch or accessory without contacting us first.

What the warranty does not cover

• Normal wear and tear, surface scratches, accidental damage or mishandling.
• Natural markings on leather straps or the normal development of patina on bronze cases.
• A strap being too short or too long for the wearer.
• Damage caused by improper use, failure to follow the user manual or unauthorized repair work.

Opening or servicing a watch through an unauthorized third party can void the warranty.

Out-of-warranty repairs and spare parts

We are still happy to help when a watch is outside its warranty period. We work with trusted watchmakers in Europe and directly with the brands we carry to assess repairs and source available spare parts.

Before you contact us

Having the following details ready helps us assess the issue faster:

• Your order number or proof of purchase.
• The watch model and serial number.
• A clear description of the issue and when it started.
• Clear photos or a short video showing the problem.
• Your current delivery country.

Use our support form, email hello@finchwatches.com or message us on WhatsApp. The contact form accepts text only, so please use email or WhatsApp for photos and video. We monitor messages seven days a week and normally reply within one business day.

What happens next

1. Submit the details: send the information above and any useful photos or video.
2. Initial review: we assess the issue and confirm the appropriate route.
3. Shipping instructions: if the item must be inspected, we provide packing and shipping instructions first.
4. Diagnosis: our European watchmakers or the manufacturer inspect the item.
5. Resolution: we confirm the proposed repair, replacement or other applicable solution.
6. Return and updates: we keep you informed and return the item when service is complete.

Assessment and repair timing depends on the issue, the brand and parts availability. We will share the next steps and any available timing after the initial review.

For delivery questions, visit our Shipping, VAT and customs page. For cancellations and returns, see the Returns and refunds policy.